FAQ

Enabling Location Services

Google Chrome

Step 1: Open Chrome and click the three-dotted menu in the top right-hand corner followed by
Settings

Step 2: On the Settings page, click Privacy and security from the left-hand menu followed by
Site Settings

Step 3: Scroll down and click Location

Step 4: You can then toggle the Ask before accessing (recommend) option to enable location
services

Safari

Step 1: Click on the Apple symbol in the upper left corner.

Step 2: Click on "System Preferences."

Step 3: Click on "Security & Privacy" in the top row.

Step 4: Click on the "Privacy" tab.

Step 5: Click on the padlock icon in the bottom corner of the window. You will be asked to
authenticate by entering your computer ID and password.

Step 6: Once you've entered your information, you will be able to toggle and adjust Location
Services.

Step 7: Check the box next to "Enable Location Services."

Step 8: You have now turned on your Mac's location services.

Edge

Step 1: Start by clicking the three-dotted menu located in the top right-hand corner of Microsoft Edge followed by Settings:
Step 2: Once on the settings page, click Site permission from the left-hand menu followed by
Location:

Step 3: You can then toggle the Ask before accessing (recommended) option:

Step 4: You can also allow or block specific sites from accessing your location:

Step 5: Visit a website in Microsoft Edge.

Step 6: In the corner of the address bar, select the Lock, Info, or Dangerous icon and select Site
permissions.

Step 7: Next to Location, choose Ask (default), Allow, or Block from the list.

Firefox

Step 1: Type about:config in your browser.

Step 2: A warning will pop up to tell you about the risk involved in altering the advanced
settings.

Step 3: Click I accept the risk!

Step 4: Look for the setting geo.enabled.

Step 5: The value column should read “false.” Double click it to set it to “true.”

Android

Android 10 & 11

Step 1: Swipe down from the top of the screen.

Step 2: Touch and hold Location. If you don't see Location Tap Edit (Pencil icon) or Settings
(Cogwheel). Drag Location into your Quick Settings.

Step 3: To turn your phone’s location accuracy on:

Step 4: Swipe down from the top of the screen.

Step 5: Touch and hold Location and Tap Advanced Google > Location Accuracy.
Step 6: Turn Improve Location Accuracy on or off.

Android 9.0

Step 1: Open your device's Settings app.

Step 2: Tap Security & Location > Location.
- If you have a work profile, tap Advanced.

Step 3: Then, choose an option:
- Turn Location on or off: Tap Location.
- Scan for nearby networks: Tap Advanced Scanning. Turn Wi-Fi scanning or Bluetooth scanning
on or off.
- Turn emergency location service on or off: Tap Advanced Google Emergency Location Service.
Turn Emergency Location Service on or off.

iOS

Step 1: Go to Settings > Privacy > Location Services.

Step 2: Make sure that Location Services is on.

Step 3: Tap the app and select an option (Never/Ask Next Time/While Using the App/ Always)

Never: Prevents access to Location Services information.

Ask Next Time: This allows you to choose Always While Using App, Allow Once, or Don't Allow.

While Using the App: Allows access to Location Services only when the app or one of its
features is visible on the screen.

Always: Allows access to your location even when the app is in the background.